Customer Spotlight 9 - Whitney

Company Profile

WhitneyWilder is an investment firm with a specific focus in building products, construction, and real estate service companies

Industry

Construction, real estate and home services

Region

Challenge

A portfolio company of WhitneyWilder aimed to leverage the operational and customer data to optimize service delivery of field technicians and drive bottom line growth. Their primary goal was to predict overtime and unused service hours to increase the overall number of completed jobs and billable hours.

Solution

Aible identified specific patterns with service calls that highlighted a need to shift how jobs are scheduled in a given day. This allowed the team to schedule shorter jobs in the morning and defer longer jobs to later in the day. This arrangement helped increase the number of jobs completed in a week and contributed towards higher revenue.

Outcome

10% increase in service revenue.

"The Aible analysis will help us schedule smarter and drive more efficiency/revenue in a key portfolio company. We’re also very excited to leverage Aible for better informed due diligence in many subsequent acquisitions.”

- Tom Birchard, President of Home Services

Use Case & Project Details

Use Case

Predict and optimize field technician service delivery
Potential Project Results

10% increase in service revenue
Time from data provision to project completion:

16 days
Elapsed time from start of model training to completion of 90 models on serverless infrastructure:

Over 1 min Over 36 secs